Artificial Intelligence-based Assistants

Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

Nika Mozafari, University of Goettingen
Melanie Schwede, University of Goettingen
Maik Hammerschmidt, University of Goettingen
Welf H. Weiger, Alfaisal University

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12:00 AM - 12:00 AM

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Consumer Adoption of Artificial Intelligence: A Review of Theories and Antecedents

Ransome Bawack, ICN Business School
Kathleen Desveaud, Kedge Business School

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12:00 AM - 12:00 AM

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Ecosystem Intelligence for AI-based Assistant Platforms

Rainer Schmidt, Munich University of Applied Sciences
Rainer Alt, Leipzig University
Alfed Zimmermann, Reutlingen University

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12:00 AM - 12:00 AM

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Introduction to the Minitrack on Artificial Intelligence-based Assistants

Rainer Schmidt, Munich University of Applied Sciences
Alfed Zimmermann, Reutlingen University
Rainer Alt, Leipzig University

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12:00 AM - 12:00 AM

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Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce

Fabian Reinkemeier, University of Goettingen
Ulrich Gnewuch, Karlsruhe Institute of Technology

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12:00 AM - 12:00 AM

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When Do Customers Perceive Artificial Intelligence as Fair? An Assessment of AI-based B2C E-Commerce

Helena Weith, University of Bern
Christian Matt, University of Bern

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12:00 AM - 12:00 AM

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