Schedule
2022
Monday, January 3rd
12:00 AM

A Review on the Customer Role in Smart Service Co-Creation

Marleen Voss, Ruhr-University Bochum
Martin Ebel, Ruhr-Universität Bochum
Thomas Jan Marus, Ruhr-University Bochum
Dennis Patrick Drenhaus, Ruhr-University Bochum

Online

12:00 AM - 12:00 AM

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Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences

Yu-Ting Chang-Chien, National Sun Yat-sen University
Jacob Chun Cheng, National Sun Yat-Sen University
Shih-Chieh Hsu, National Sun Yat-sen University
Yi Wen Yeh, Department of Information Management, National Sun Yat-Sen University

Online

12:00 AM - 12:00 AM

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Dissociation, Association, or Addition? Conceptualizing the Interplay of Mechanisms for Recombinant Digital Innovation in Service Systems

Hubertus Waltermann, LMU Munich

Online

12:00 AM - 12:00 AM

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Instrument Development for R-Service Quality: A Literature Review

Yanqing Lin, Aalto University School of Business

Online

12:00 AM - 12:00 AM

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Introduction to the Minitrack on Service Science

Paul Maglio, University of California, Merced
Fu-Ren Lin, National Tsing Hua University

Online

12:00 AM - 12:00 AM

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