Location
Online
Event Website
https://hicss.hawaii.edu/
Start Date
4-1-2021 12:00 AM
End Date
9-1-2021 12:00 AM
Description
Virtual assistant systems promise ubiquitous and simple access to information, applications and physical appliances. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric application. The general approach to build such systems as well as the main building blocks are well-understood and offered as off-the-shelf components. While there are prominent examples in the service sector, other sectors such as the manufacturing and process industries have nothing comparable. We investigate the practical challenges to build a virtual assistant using a representative and simplified case from the domain of knowledge retrieval. A qualitative study reveals two major obstacles: Firstly, a high level of expectations from users and, secondly, a disproportional amount of effort to get all details and having a robust system. Overall, implementing a virtual assistant for an industrial application is technical feasible, yet requires significant effort and understanding of the target audience.
Practical Challenges of Virtual Assistants and Voice Interfaces in Industrial Applications
Online
Virtual assistant systems promise ubiquitous and simple access to information, applications and physical appliances. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric application. The general approach to build such systems as well as the main building blocks are well-understood and offered as off-the-shelf components. While there are prominent examples in the service sector, other sectors such as the manufacturing and process industries have nothing comparable. We investigate the practical challenges to build a virtual assistant using a representative and simplified case from the domain of knowledge retrieval. A qualitative study reveals two major obstacles: Firstly, a high level of expectations from users and, secondly, a disproportional amount of effort to get all details and having a robust system. Overall, implementing a virtual assistant for an industrial application is technical feasible, yet requires significant effort and understanding of the target audience.
https://aisel.aisnet.org/hicss-54/in/ai_based_assistants/6