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2021
Monday, January 4th
12:00 AM

Introduction to the Minitrack on Service Analytics

Thomas Setzer, Catholic University of Eichstätt-Ingolstadt
Hansjoerg Fromm, Karlsruhe Institute of Technology
Niklas Kühl, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology

Online

12:00 AM - 12:00 AM

Towards a Machine Learning-based Decision Support System for Dispatching Helicopters in New Zealand

Tim Rädsch, Karlsruhe Institute of Technology
Melanie Reuter-Oppermann, Technical University of Darmstadt
Dave Richards, St John

Online

12:00 AM - 12:00 AM

Upgrading Products based on Existing Dominant Competitors

Heri Wijayanto, Mataram University
Syauki Thamrin, Asia University
Arbee L.P. Chen, Asia University

Online

12:00 AM - 12:00 AM

Usage Space Sampling for Fringe Customer Identification

Kunxiong Ling, BMW Group
Jan Thiele, BMW Group
Thomas Setzer, Catholic University of Eichstätt-Ingolstadt

Online

12:00 AM - 12:00 AM