| 2021 |
| Monday, January 4th |
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12:00 AM
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Fostering Visibility, Commitment and Trust on Digital Platforms: Insights into Personal Engagement Platforms from the DACH Region
Lisa Lohrenz, Technische Universität Braunschweig
Simon Michalke, Jacobs University Bremen
Susanne Robra-Bissantz, Technische Universität Braunschweig
Christoph Lattemann, Jacobs University Bremen gGmbH
Online
12:00 AM - 12:00 AM
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| 12:00 AM |
Harnessing User Values to Understand Value Co-Creation and Co-Destruction in Augmented Reality Mobile Games
Jenny Elo, University of Jyväskylä
Juuli Lintula, University of Jyväskylä
Tuure Tuunanen, University of Jyväskylä
Online
12:00 AM - 12:00 AM
Visit Site
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| 12:00 AM |
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents
Mathis Poser, University of Hamburg
Sukhpreet Singh, University of Hamburg
Eva Bittner, University of Hamburg
Online
12:00 AM - 12:00 AM
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| 12:00 AM |
Introduction to the Minitrack on Digital and Cybernized Services
Tuure Tuunanen, University of Jyväskylä
Tilo Böhmann, University of Hamburg
Jan Leimeister, University of St.Gallen
Online
12:00 AM - 12:00 AM
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| 12:00 AM |
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration
Fabian Hunke, Karlsruhe Institute of Technology
Hauke Thomsen, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology
Online
12:00 AM - 12:00 AM
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