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Schedule
2021
Monday, January 4th
12:00 AM

Fostering Visibility, Commitment and Trust on Digital Platforms: Insights into Personal Engagement Platforms from the DACH Region

Lisa Lohrenz, Technische Universität Braunschweig
Simon Michalke, Jacobs University Bremen
Susanne Robra-Bissantz, Technische Universität Braunschweig
Christoph Lattemann, Jacobs University Bremen gGmbH

Online

12:00 AM - 12:00 AM

12:00 AM

Harnessing User Values to Understand Value Co-Creation and Co-Destruction in Augmented Reality Mobile Games

Jenny Elo, University of Jyväskylä
Juuli Lintula, University of Jyväskylä
Tuure Tuunanen, University of Jyväskylä

Online

12:00 AM - 12:00 AM

12:00 AM

Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents

Mathis Poser, University of Hamburg
Sukhpreet Singh, University of Hamburg
Eva Bittner, University of Hamburg

Online

12:00 AM - 12:00 AM

12:00 AM

Introduction to the Minitrack on Digital and Cybernized Services

Tuure Tuunanen, University of Jyväskylä
Tilo Böhmann, University of Hamburg
Jan Leimeister, University of St.Gallen

Online

12:00 AM - 12:00 AM

12:00 AM

Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design – the Case of Key Activity Orchestration

Fabian Hunke, Karlsruhe Institute of Technology
Hauke Thomsen, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology

Online

12:00 AM - 12:00 AM