Co-creating digital government service: An activity theory perspective

Presenter Information

Nina Helander, Tampere UniversityFollow
Jari Jussila, Häme University of Applied SciencesFollow
Anik Bal, Tampere UniversityFollow
Virpi Sillanpää, Tampere UniversityFollow
Annamaija Paunu, Tampere UniversityFollow
Salvatore Ammirato, University of CalabriaFollow
Alberto Felicetti, University of CalabriaFollow

Location

Grand Wailea, Hawaii

Event Website

https://hicss.hawaii.edu/

Start Date

7-1-2020 12:00 AM

End Date

10-1-2020 12:00 AM

Description

The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.