Location
Grand Wailea, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
8-1-2019 12:00 AM
End Date
11-1-2019 12:00 AM
Description
Information and communication technology (ICT) is an intervention for the future provision of healthcare services and diverse types of technologies are being implemented. However, realizing the benefits of such efforts is challenging. Moreover, collaboration among organizations has become common, which increases the complexity level and making the benefits of ICT efforts even more challenging to realize. As benefits management (BM) practices have not been designed for complex situations, a deeper contextual understanding of BM practices is required. To address this issue, a case study was conducted in a Norwegian interorganizational eHealth effort. The results provide an overview of four central concepts describing interorganizational complexity, as well as organizational and external concepts that challenge current BM practices. The case study findings highlight the need for updated BM practices and provides three novel suggestions for improving BM practices in interorganizational eHealth efforts.
Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort
Grand Wailea, Hawaii
Information and communication technology (ICT) is an intervention for the future provision of healthcare services and diverse types of technologies are being implemented. However, realizing the benefits of such efforts is challenging. Moreover, collaboration among organizations has become common, which increases the complexity level and making the benefits of ICT efforts even more challenging to realize. As benefits management (BM) practices have not been designed for complex situations, a deeper contextual understanding of BM practices is required. To address this issue, a case study was conducted in a Norwegian interorganizational eHealth effort. The results provide an overview of four central concepts describing interorganizational complexity, as well as organizational and external concepts that challenge current BM practices. The case study findings highlight the need for updated BM practices and provides three novel suggestions for improving BM practices in interorganizational eHealth efforts.
https://aisel.aisnet.org/hicss-52/hc/it_adoption_in_healthcare/6