An Activity Theory Perspective on Creating a New Digital Government Service in Finland

Presenter Information

Jari Jussila, Häme University of Applied SciencesFollow
Virpi Sillanpää, Tampere University of TechnologyFollow
Timo Lehtonen, SolitaFollow
Nina Helander, Tampere University of TechnologyFollow
Lauri Frank, University of JyväskyläFollow

Location

Grand Wailea, Hawaii

Event Website

https://hicss.hawaii.edu/

Start Date

8-1-2019 12:00 AM

End Date

11-1-2019 12:00 AM

Description

Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the contradictions that can lead to expansive learning in the activity system encompassing a national level digital government service for the social welfare and healthcare of citizens in Finland.