Abstract

e-Government is used to provide improved government services, greater public service efficiencies and cost containment, utilising the ever-changing possibilities offered by ICTs. The field is considered by researchers to be in urgent need of theory development. This requires a suitably rigorous research framework. The principal objective of this study is to articulate and demonstrate an integrated generic research framework for e-Government theory for South Africa and which might also be of interest internationally. Pertinent aspects of the study are described to illustrate the proposed research framework, after which the full research methodology and its phases are presented. This work contributes to e-Government theory research by establishing and applying a rigorous application of Design Science Research (DSR) process steps of suggestion, design and observational as well as analytical evaluation of design theory artifacts in the field of e-Government theory.

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