Abstract

Future forms of work are changing human behavior and require the embedding of new technologies such as virtual reality (VR). These technologies may disrupt existing work processes in their original sequence. There is already research on interruptions in the work context that shows negative effects on human behavior. But what if the interruptions are intentionally built into a process designed to support the designers' work? This research investigates how technically induced hybrid interruptions affect computer-aided design processes through VR. To this end, 17 interviews were conducted with designers and design-related employees of a medium-sized German organization. This provided insights into how hybrid interruptions can be perceived and under which conditions VR-induced hybrid interruptions are beneficial. Advantages may lie, for example, in process quality. Thus, we contribute to research by providing a broader understanding of interruptions and supporting organizations to consider the identified influencing conditions in their processes.

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