Abstract

Previous information system resilience studies have predominantly focused on analyzing bounce back, return to pre-shock state, resilience. This paper explores the phenomena of bounce forward information system resilience through longitudinal analysis of the COVID-19 responses in Sri Lanka and Sierra Leone. Both of these countries were able to significantly expand their information systems in terms of functionality, scale, and scope in response to the pandemic. The goal of this paper is to derive new bounce forward attributes that were present in the information system landscapes of these countries prior to the pandemic. Through the analysis of these cases against the previously identified resilience attributes found in the literature, we defined capacity for coordinated agility, configurable and extensible innovation platform infrastructure, and human resource action potential as unique information system attributes that can constitute bounce forward outcomes when systems face shocks or are under stress.

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