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Abstract
Digital transformation research and industry adoption has been on the rise over the past decade with the majority of organisations viewing it as critical to their survival over the next five years. However, in spite of the benefits of digital transformation, it presents a clear but paradoxical risk to organisations such as the requirement to develop innovative products and services while maintaining a stable customer and employee experience. With an estimated 90% of digital transformation projects resulting in failures, several calls have emerged from within the European Conference on Information Systems (ECIS) and the wider academy for research exploring digital transformation risks and the methodologies to manage them (Munns et al., 2022; Rowland et al., 2022). This article presents a systematic literature review (SLR) of 117 papers from high quality information systems (IS) research outlets. This research identifies six major risks that must be identified, monitored and evaluated to enable digital transformation success. These risks encompass the culture, organisation, processes, and technologies being transformed, along with the stakeholders involved in the initiative, and the overall digital transformation strategy being developed.
Recommended Citation
Brosnan, Andrew; O'Brien, Jack; Manning, Eimear; Whelan, Abigail; Singh, Milan; Padwalkar, Sumeet; Jayes, Fergus; Murphy, Jason; and Treacy, Stephen, "TOWARDS AN UNDERSTANDING OF DIGITAL TRANSFORMATION RISK: A SYSTEMATIC LITERATURE REVIEW" (2023). ECIS 2023 Research Papers. 263.
https://aisel.aisnet.org/ecis2023_rp/263