Small to medium enterprises are in a constant battle of stabilising internal support and development processes vs their external growth potential. Identifying fitting technologies that can support this stabilisation while still enabling scalable growth is a difficult challenge, especially for practitioners who want to maximise productivity rather than getting in a perpetual state of learning and developing new technologies. In this study we use action design research to establish two robotic process automation interventions in an SME to identify the technological design features that technology interventions should have to establish stabilised and balanced internal and external growth processes. In this Research-In-Progress we work in close cooperation with the firm Lindgaard Pedersen to attempt implementing RPAs in their business to explore different design features that can help establish a proper implementation of RPA in a small to medium enterprise setting.
Nielsen, Peter Eli-Friis; Hansen, Magnus Rotvit Perlt; and Hougaard, Mads, "TOWARDS SME GROWTH: RPA AS AN INTERVENTION TECHNOLOGY IN ACTION DESIGN RESEARCH" (2023). ECIS 2023 Research-in-Progress Papers. 15.