Healthcare systems are facing enormous changes as digital technologies find their way to address current challenges. To foster acceptance of digital healthcare services in the future and support the digital transformation of healthcare, it is crucial to understand and overcome individuals’ concerns associated with the adoption of digital technologies. This paper presents eleven concerns structured along four categories deduced from an in-depth interview study with 26 healthcare professionals and patients. Further, we mapped these individual concerns as exogenous mechanisms on the well-established Unified Theory of Acceptance and Use of Technologies (UTAUT) and discuss general implications for digital technology adoption in healthcare. Our paper is a first step towards addressing relevant concerns and can be used – either ex-ante or ex-post – to anticipate, explain, or evaluate problems with the adoption of digital healthcare services.
Blass, Marlene; Gimpel, Henner; Regal, Christian; and Waldmann, Daniela, "Individuals' Concerns Associated with Digital Healthcare: Professionals' and Patients' Hindrances to Adopt Digital Healthcare Services" (2022). ECIS 2022 Research Papers. 16.
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