Enterprise Collaboration Systems (ECS) facilitate computer-supported collaboration and communication among employees, often across boundaries of multiple organisational units or departments. Consequently, ECS have become the core of the digital workplace in many companies. In ECS, diverse project teams from different organisational units collaborate on projects. The phenomenon of collaboration and communication across organisational boundaries is also referred to as boundary-spanning. Although in the digital workplace in companies, the connectedness of organisational units and boundary-spanning are becoming more and more important, research on how ECS support boundary spanning is scarce. This paper describes the development and application of an interactive dashboard for measuring and visualising boundary-spanning activities based on ECS log data. The dashboard is evaluated by applying it based on log data from an ECS. It is demonstrated how the dashboard can be used to gain insights into how different organisational units engage in boundary spanning in ECS.
Schwade, Florian, "Measuring and visualising boundary spanning in enterprise collaboration systems" (2021). ECIS 2021 Research Papers. 63.
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