T21. Knowledge Management
‘GUANXI’ AS A SHOCK ABSORBER: LESSENING THE DETRIMENTAL EFFECT OF STRUCTURAL HOLES ON THE ACQUISITION AND INTEGRATION OF KNOWLEDGE, Jiayuan Liu, Joe Nandhakumar, and Markos Zachariadis
HOW CAN DIAGRAMMATIC CONCEPTUAL MODELLING SUPPORT KNOWLEDGE MANAGEMENT?, Dimitris Karagiannis, Robert Buchmann, and Michael Walch
INFORMATION TECHNOLOGY COMPETENCY AND ORGANIZATIONAL AGILITY: ROLES OF ABSORPTIVE CAPACITY AND INFORMATION INTENSITY, Hongyi Mao, Shan Liu, Jinlong Zhang, and Yajun Zhang
KNOWLEDGE MANAGEMENT WITHOUT MANAGEMENT - SHADOW IT IN KNOWLEDGE-INTENSIVE MANUFACTURING PRACTICES, Melanie Steinhueser, Lena Waizenegger, Shahper Vodanovich, and Alexander Richter
UNCERTAINTIES AS BARRIERS FOR KNOWLEDGE SHARING WITH ENTERPRISE SOCIAL MEDIA, Matthias Trier, Magdalene Fung, and Abigail Hansen
Usability Evaluation of Cooperation Visualisation in Enterprises: Framework Development and Validation Based on Empirical Results, Erik Kolek and Eva Bittner
T22. Maritime Informatics
DIGITIZATION IN MARITIME INDUSTRY: COPING WITH A VESSEL’S ENGINE FAILURE, Ioanna Constantiou, Arisa Shollo, Kristian Kreiner, and Morten Vendelø
T23. Materiality of IT and Ubiquitous Computing
QUANTIFIED SELF: A LITERATURE REVIEW BASED ON THE FUNNEL PARADIGM, Jean-Francois De Moya and Jessie Pallud
T24. Openness and IT
A FRAMEWORK FOR THE NOTION OF 'UTILITY' IN THE LANDSCAPE OF CROWDFUNDING, Jascha-Alexander Koch
COMPETITIVE MARKET INNOVATION CONTESTS AND SOCIAL CAPITAL: DIAMETRICALLY OPPOSED, OR INHERENTLY LINKED?, Stephen Treacy, Joseph Feller, Brian O’Flaherty, and Tadhg Nagle
DESIGN OF A DECENTRALIZED PEER-TO-PEER REVIEWING AND PUBLISHING MARKET, Christian Janze
HOW ESTABLISHED COMPANIES LEVERAGE IT PLATFORMS FOR VALUE CO-CREATION – INSIGHTS FROM BANKING, Maximilian Schreieck and Manuel Wiesche
UNDERSTANDING THE ROLE OF SOCIAL PRESENCE IN CROWDFUNDING: EVIDENCE FROM LEADING U.S. AND GERMAN PLATFORMS, Maximilian Raab, Thomas Friedrich, Sebastian Schlauderer, and Sven Overhage
T25. Participatory Aspects and Inclusion in Social Media
CONSUMER USE OF SOCIAL LIVE STREAMING SERVICES: THE INFLUENCE OF CO-EXPERIENCE AND EFFECTANCE ON ENJOYMENT, Simon Bründl, Christian Matt, and Thomas Hess
UNDERSTANDING THE ROLE OF ICTS IN PROMOTING SOCIAL INCLUSION: THE CASE OF SYRIAN REFUGEES IN GERMANY, Safa’a AbuJarour and Hanna Krasnova
T26. Service Innovation
ANSWERING KEY QUESTIONS FOR SERVICE SCIENCE, Steven Alter
CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES - A SCENARIO-BASED EMPIRICAL STUDY, Michael Leyer, Mary Tate, Florian Bär, Marek Kowalkiewicz, and Michael Rosemann
EXPLAINING THE ROLE OF SERVICE-ORIENTED ARCHITECTURE FOR CYBER-PHYSICAL SYSTEMS BY ESTABLISHING LOGICAL LINKS, Arne Gruettner, Janek Richter, and Dirk Basten
INVOLVEMENT PRACTICES IN PERSUASIVE SERVICE ENCOUNTERS: THE CASE OF HOME SECURITY ADVICE, Mateusz Dolata and Gerhard Schwabe
MULTI-USER SERVICE RE-SELECTION: REACT DYNAMICALLY TO EVENTS OCCURRING AT PROCESS EXECUTION, Michael Mayer
NEVER CHANGE A RUNNING SYSTEM? HOW STATUS QUO-THINKING CAN INHIBIT SOFTWARE AS A SERVICE ADOPTION IN ORGANIZATIONS, Margareta Heidt, Rabea Sonnenschein, and André Loske
THE ROLE OF TECHNOLOGY FOR SERVICE INNOVATION IN SHARING ECONOMY ORGANIZATIONS – A SERVICE-DOMINANT LOGIC PERSPECTIVE, Alexander Frey, Manuel Trenz, and Daniel Veit
T27. Smart Information Systems for Inclusive Education
MULTIPLE VOICES IN THE MAKER MOVEMENT – A NEXUS ANALYTIC LITERATURE REVIEW ON CHILDREN, EDUCATION AND MAKING, Netta Iivari, Marianne Kinnula, Tonja Molin-Juustila, and Leena Kuure
T28. Social and Ethical Implications of ICT Use
INFORMATION FAILURES, TRUST VIOLATION, AND CUSTOMER FEEDBACK IN WEB-ENABLED TRANSACTIONS: THE ROLE OF CAUSAL TRANSPARENCY AS A TRUST REPAIR MECHANISM, Anna-Maria Seeger, Tillmann Neben, and Armin Heinzl
INFORMATION PRIVACY FROM A RETAIL MANAGEMENT PERSPECTIVE, Wanda Presthus and Linda Andersen
SOCIAL CAPITAL AND ICT INTERVENTION: A SEARCH FOR CONTEXTUAL RELATION, Zafor Ahmed and Ahmed Alzahrani
TO PHUB OR NOT TO PHUB: UNDERSTANDING OFF-TASK SMARTPHONE USAGE AND ITS CONSEQUENCES IN THE ACADEMIC ENVIRONMENT, Olga Abramova, Annika Baumann, Hanna Krasnova, and Stefan Lessmann
TOWARDS AN INTEGRATIVE THEORETICAL FRAMEWORK OF IT-MEDIATED INTERRUPTIONS, Raphael Rissler, Mario Nadj, Marc Adam, and Alexander Maedche
UNDERSTANDING CROWDTURFING: THE DIFFERENT ETHICAL LOGICS BEHIND THE CLANDESTINE INDUSTRY OF DECEPTION, Tapani Rinta-Kahila and Wael Soliman
T29. Social Media in Business and Society
ANALYSING EMPLOYEES’ WILLINGNESS TO DISCLOSE INFORMATION IN ENTERPRISE SOCIAL NETWORKS: THE ROLE OF ORGANISATIONAL CULTURE, Adrian Engelbrecht, Jin Gerlach, Alexander Benlian, and Peter Buxmann
ENTERPRISE SOCIAL MEDIA: THE OPPORTUNITIES AND CHALLENGES FOR START-UP COMPANIES, Wietske Van Osch and Wang Yi-Chuan
IMPACT OF SOCIAL NETWORK SITES ON PSYCHOLOGICAL AND BEHAVIOURAL OUTCOMES IN THE WORK-PLACE: A SYSTEMATIC LITERATURE REVIEW, Nugi Nkwe and Jason Cohen
SILENCE IS GOLDEN – WHEN FIRMS SHOULD REACT TO NEGATIVE WORD OF MOUTH, Alper Beşer, Richard Lackes, and Markus Siepermann
THE IMPACT OF SOCIAL ENGAGEMENT ON CUSTOMER PROFITABILITY – INSIGHTS FROM A DIRECT BANKING INSTITUTION’S ONLINE CUSTOMER NETWORK, Annette Felgenhauer, Julia Klier, Mathias Klier, and Georg Lindner
VALUE CO-CREATION AND TRUST IN SOCIAL COMMERCE: AN FSQCA APPROACH, Ilias Pappas, Patrick Mikalef, Michail Giannakos, and Paul Pavlou
WHAT BENEFITS DO THEY BRING? A CASE STUDY ANALYSIS ON ENTERPRISE SOCIAL NETWORKS, Benjamin Wehner, Thomas Falk, and Susanne Leist
“WHAT DOES THE CUSTOMER WANT TO TELL US?” AN AUTOMATED CLASSIFICATION APPROACH FOR SOCIAL MEDIA POSTS AT SMALL AND MEDIUM-SIZED ENTERPRISES, Josef Schwaiger, Markus Lang, Florian Johannsen, and Susanne Leist
T30. Use of ICT in Crisis Communications
KATWARN, NINA, OR FEMA? MULTI-METHOD STUDY ON DISTRIBUTION, USE, AND PUBLIC VIEWS ON CRISIS APPS, Christian Reuter, Marc Kaufhold, Inken Leopold, and Hannah Knipp
SENSEMAKING IN SOCIAL MEDIA CRISIS COMMUNICATION – A CASE STUDY ON THE BRUSSELS BOMBINGS IN 2016, Milad Mirbabaie and Elisa Zapatka
T31. Business Models in a Digitized World
DESIGNING SERVICE-DOMINANT BUSINESS MODELS, Oktay Turetken and Paul Grefen
FROM ONE TO MANY BUSINESS MODELS: UNCOVERING CHARACTERISTICS OF BUSINESS MODEL PORTFOLIOS, Johannes Schwarz, Nicola Terrenghi, and Christine Legner
MERGING PLATFORM ECOSYSTEMS IN TECHNOLOGY ACQUISITIONS: A GOVERNANCE PERSPECTIVE, Jamie Dowie, Stefan Henningsson, Thomas Kude, and Karl Popp
OPEN INNOVATION AS BUSINESS MODEL GAME CHANGER IN THE PUBLIC SECTOR, Aakanksha Gaur, Michele Osella, Enrico Ferro, and Jonas Hedman
REPAINTING THE BUSINESS MODEL CANVAS FOR PEER-TO-PEER SHARING AND COLLABORATIVE CONSUMPTION, Florian Plenter, Erwin Fielt, Moritz Hoffen, Friedrich Chasin, and Michael Rosemann
REWARDING PROSOCIALITY ON NON-COMMERCIAL ONLINE SHARING PLATFORMS, David Schneider
THE EVALUATION ASPECT OF DIGITAL BUSINESS MODEL INNOVATION: A LITERATURE REVIEW ON TOOLS AND METHODOLOGIES, Jan Tesch and Anne Brillinger
TYPOLOGY OF DISTRIBUTED LEDGER BASED BUSINESS MODELS, Nadine Rückeshäuser
T32. IS Adoption and Diffusion
A GENERATION COMPARISON OF MOBILE PAYMENT ACCEPTANCE FACTORS: AN EMPIRICAL INVESTIGATION, Maximilian Fischer, Arna Wömmel, Riccardo Reith, and Bettina Lis
AN INSTITUTIONAL LENS ON CLOUD COMPUTING ADOPTION – A STUDY OF INSTITUTIONAL FACTORS AND ADOPTION STRATEGIES, Rania El-Gazzar, Eli Hustad, and Dag Håkon Olsen
A SURVEY OF FAILURES IN THE SOFTWARE DEVELOPMENT PROCESS, Rita Marques, Gonçalo Costa, Miguel Silva, and Pedro Gonçalves
ESCAPING REALITY: EXAMINING THE ROLE OF PRESENCE AND ESCAPISM IN USER ADOPTION OF VIRTUAL REALITY GLASSES, Eva Hartl and Benedikt Berger
EXPLAINING INFORMATION TECHNOLOGY USERS’ WAYS OF MITIGATING TECHNOSTRESS, Markus Salo, Henri Pirkkalainen, Cecil Chua, and Tiina Koskelainen
NOT JUST ANOTHER TYPE OF RESISTANCE – TOWARDS A DEEPER UNDERSTANDING OF SUPPORTIVE NON-USE, Manfred Geiger, Lena Waizenegger, Tamsin Treasure-Jones, Christina Sarigianni, Ronald Maier, Stefan Thalmann, and Ulrich Remus
OVERLAPPING LOGICS AND INSTITUTIONAL ALIGNMENT SPACES: MAPPING THE ORGANISATIONAL TRAJECTORY OF AN IS INNOVATION, Raluca Bunduchi
PREDICTING BUYERS’ REPURCHASE INTENTIONS IN CROSS-BORDER E-COMMERCE: A VALENCE FRAMEWORK PERSPECTIVE, Jian Mou, Jason Cohen, Yongxiang Dou, and Bo Zhang
SAFEGUARDING AGAINST ROMANCE SCAMS – USING PROTECTION MOTIVATION THEORY, Veronica Luu, Lesley Land, and Wynne Chin
SOCIAL INFLUENCE IN TECHNOLOGY ADOPTION RESEARCH: A LITERATURE REVIEW AND RESEARCH AGENDA, Graf-Vlachy Lorenz and Katharina Buhtz