Abstract

The increasing diffusion of mobile devices such as smartphones or tablets has not only revolutionized how people communicate with each other, but has also changed work practices and the way employ-ees share knowledge. Knowledge management studies have to date mainly focused on office settings but paid little attention to non-office workplace settings. However, the use of mobile devices also changes the way employees can be supported and support each other in non-office settings and thus create new application areas for knowledge management. In this research, we applied a three step qualitative inquiry with 36 experts in the construction sector to investigate how the increasing diffu-sion of mobile devices has affected existing work practices that are associated with knowledge sharing in non-office settings. We found that the use of mobile devices helped to transform isolated work prac-tices into collaborative work practices, thereby reducing the spatial, temporal, contextual, and social barriers to knowledge sharing. As such, an increase in connectivity can be seen as an indicator for potential development of increased collaboration across work sites. We conclude the paper with a dis-cussion of implications for organizations concerning the support of knowledge sharing in such settings and an outlook on future work.

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