Abstract

E government policies have been conceived as tools to improve service delivery and efficiency in the public sector. Following this assumptions the Italian Ministry of Justice has launched a number of e-Government projects to reorganize the judiciary. Results have been mixed. To discuss these results the paper introduces the notion of socio-technical regimes. The discussion of how normative, organizational, institutional, and technical components are integrated into socio technical regimes suggests to study e-Government projects within the values, routines, organizational settings, and technological configurations embedded into these projects. This highlights how e-Government deployment is affecting and is affected by the very institutional and technical fabric of public organizations, and allows making proposals about how to study and deploy such projects.

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