Abstract

User resistance, organisational complexity, cultural complications, inadequate change management provisions are some of the well-known hurdles of Enterprise Resource Planning (ERP) systems implementation that have been reported so far. Whereas component based, phased, adaptive, evolutionary approaches have been advocated for most organisations as being effective in combating these hurdles, yet in contrast the literature has remained uninformed by research on large multinational corporations implementing singular ERP systems. Using a case study approach informed by documents, and accounts of key personnel involved in the development of single all encompassing ERP system in Nestlé a critical assessment of the supply chain was undertaken. This study by examining the effects of ERP implementation on four critical facets of supply chain of Nestlé aims to dispel the myth of inevitable failure that shrouds contemporary appreciations of ERP implementations in large multinational organisations. It is expected that the ERP development involving hundreds of representatives from all 70 locations of Nestlé would enable lessons to be drawn for researchers and practitioners alike.

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