Abstract

Despite substantial research on IT implementation in the IS field, the healthcare industry has historically been considered a technological laggard and lacks direction for how to successfully infuse new technological innovations within individuals work practices. Theoretically, mobile-health (m-health) technologies, if infused in work practices can potentially enhance the quality of healthcare delivery. The question remains as to whether practitioners' performance significantly improves and individual knowledge is enhanced through the infusion of these technologies. While a significant amount of extant literature focuses on initial technology adoption and acceptance, there remains a dearth of literature in the IS field focusing on the long term utilisation and associated benefits. This paper addresses this gap in extant literature through the development and testing of a conceptual model, exploring determinants of individual infusion of m-health technologies and their subsequent outcomes. This study reveals (a) key enablers of successful mobile infusion in a healthcare context and that successful infusion is determined by the characteristics of the: 1. technology 2. user and 3. task, (b) Infusion of mobile technologies leads to improvements in preventative care, greater decision making and reduced medical errors and, (c) Individuals perceive that knowledge is presented rather than created through mobile technologies.

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