ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes

Authors

Mauricio Marrone, University of GoettingenFollow
Lutz M. Kolbe, University of GoettingenFollow

Recommended Citation

Marrone, Mauricio and Kolbe, Lutz M., "ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes" (2010). ECIS 2010 Proceedings. 66.
https://aisel.aisnet.org/ecis2010/66