Abstract

Creative work is often conducted in distributed groups. Therefore information exchange is frequently
facilitated by groupware systems. However, group work suffers from several losses such as
information overload, production blocking, free riding, evaluation apprehension and production
matching and yet has not been tailored to the need of creative work. In order to reduce these losses
and to best support creative group processes (CGP), we propose a framework which combines a) the
stages of the creative process, b) the potential losses of creative group processes and c) different
media characteristics drawn from the Media Synchronicity Theory to formulate groupware design
principles. We conclude that idea generation should be supported by asynchronous groupware
functionality whilst idea evaluation merits from synchronous functionality.

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