Requirements on IT business value measures for mobile-integrated business processes

Abstract

The IT productivity paradox raised the issue of finding appropriate measures for capturing the business value of information technology. While the topic is much discussed on the general IT level, there is little research on the specific investments in innovative mobile and ubiquitous technologies. In this paper, we apply a case study research methodology in order to identify the specific characteristics of mobile and ubiquitous technology investments and the subsequent requirements on appropriate measures for the IT business value of mobile-integrated business processes. The results are discussed with respect to the existing propositions from general IT business value frameworks. The outcome is a set of requirements on IT business value measures tailored to the specific characteristics of mobile-integrated business processes. We see the result also as a first step in the development of a suitable measurement framework which could be applied by both researchers and practitioners, especially ex ante in mobile business process reengineering

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