The development and test of a relationship model on system use, job learning, and impact

Abstract

This exploratory study examined the role of job learning on the relationship between information systems use and impact. Data from 308 end-users were analyzed to evaluate the relationship between systems use, job learning, and technology impact. System use was conceptualized as decision support, work integration, and customer service. Technology impact was conceptualized as effect on management control, task innovation, task productivity, and customer satisfaction. Two sets of hypotheses are presented for these relationships. Results suggest that the pattern of system use significantly and positively influenced job learning. Job learning was found to significantly and positively influence technology impact. We theorize that individuals learned about their job as a result of systems usage. In turn, job learning influenced technology impact. The study findings are discussed.

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