Reconceptualising the information system as a service
The study will cross-fertilise Information Systems (IS) and Services Marketing ideas through
reconceptualising the information system as a service (ISaaS). The study addresses known
limitations of arguably the two most significant dependent variables in these disciplines -
Information System Success or IS-Impact, and Service Quality. Planned efforts to synthesise
analogous conceptions across these disciplines, are expected to force a deeper theoretical
understanding of the broad notions of success, quality, value and satisfaction and their
interrelations. The aims of this research are to: (1) yield a conceptually superior and more
extensively validated IS success measurement model, and (2) develop and operationalise a
more rigorously validated Service Quality measurement model, while extending the ‘service’
notion to ‘operational computer-based information systems in organisations’. In the
development of the new models the study will address contemporary validation issues.
Gable, Guy G. and Rai, Arun, "Reconceptualising the information system as a service" (2009). ECIS 2009 Proceedings. 371.