A European study of e-business maturity and ICT-benefits: Is there a conditional relationship?

Abstract

The present study explores the relationship between the e-business maturity and the perceived benefits from (Information and Communication Technologies) ICT at the firm level. We aim to debunk this relationship in terms of its strength and stability, and to explore the conditions which may influence it. Taking an economic approach, we hypothesise that the relation between e-business maturity and perceived benefits from ICT adoption will be influenced the costs of intra-organisational adaptations due to ICT. Using data from an European survey on ICT adoption and e-business maturity of the firms (N=7,072) we show that the correlation between the e-business maturity and the perceived benefits from ICT adoption is indeed positive, significant and stable over countries, industries, firm size and age. Further, the findings confirm the hypothesis that intra-organisational adaptations due to ICT moderate the positive correlation between a firms’ e-business maturity and perceived benefits from ICT.

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