A cultural analysis of business process management governanace in Indian organisations
Business process management (BPM) is a key issue for organisations, particularly in a global business environment. In this paper we synthesise a framework for BPM governance and then report two case studies that explore the influence of national culture on BPM governance in India. One case study involves a global outsourcing services company with Indian origins and the other an Indian manufacturing company that has recently established an overseas presence. The two case studies provide a deep understanding of how culture influences BPM governance differently within each organization and how BPM governance practices can be established to mitigate any negative influences of national culture in a global context.
Jayaganesh, Malini and Shanks, Graem, "A cultural analysis of business process management governanace in Indian organisations" (2009). ECIS 2009 Proceedings. 233.