A cultural analysis of business process management governanace in Indian organisations

Authors

Malini Jayaganesh, Department of Information Systems University of MelbourneFollow
Graem Shanks, Department of Information Systems, University of Melbourne

Abstract

Business process management (BPM) is a key issue for organisations, particularly in a global business environment. In this paper we synthesise a framework for BPM governance and then report two case studies that explore the influence of national culture on BPM governance in India. One case study involves a global outsourcing services company with Indian origins and the other an Indian manufacturing company that has recently established an overseas presence. The two case studies provide a deep understanding of how culture influences BPM governance differently within each organization and how BPM governance practices can be established to mitigate any negative influences of national culture in a global context.

Recommended Citation

Jayaganesh, Malini and Shanks, Graem, "A cultural analysis of business process management governanace in Indian organisations" (2009). ECIS 2009 Proceedings. 233.
https://aisel.aisnet.org/ecis2009/233