Abstract
The growing relevance, scale, and complexity of Business Intelligence (BI) entails the need to find
agile and efficient solutions for the coordination of maintenance and release processes – under
consideration of the heterogeneity of the involved units on the IT and the business side. The finance
industry with its mature BI infrastructures and its highly turbulent business environment is a
forerunner for these developments. Based on a survey among BI users in the finance sector, relevant
problem areas in the BI service provision are identified and structured. A series of qualitative
interviews among banks and insurance companies is used to gain further insights into approaches for
dealing with the related issues. The studies uncover several advantages of a central “BI Competency
Centre” (BICC) as well as levers for effectively structuring the interfaces between BICC, IT, and user
interface.
Recommended Citation
Baars, Henning; Zimmer, Michael; and Kemper, Hans-Georg, "The ICT convergence discourse in the information systems literature - A second-order observation" (2009). ECIS 2009 Proceedings. 135.
https://aisel.aisnet.org/ecis2009/135