Abstract

It has been common practice among organisations to develop standard operating procedures to gain advantages like standardisation, ensure continuity, and deal with contingency needs. Over time, processual perspectives of activity within organisations have enabled appreciation of such practices as what is commonly referred to as organisational knowledge. With recent advances in both recognition of ‘knowledge’ as a form of asset within the organisation, as well as the fact that ‘management’ of such assets requires some sort of a strategy, it is increasingly popular to have strategies to derive optimal benefits. Many organisations keen on leveraging competitive advantage, are therefore involved in designing intranet-based repositories that would both allow sharing as well as recycle experiences to ensure success in future ventures. Whilst the process of knowledge development can be unique to the context, practical dimensions of development may be considerably different from that suggested by established theory. The present paper firstly reviews different frameworks that have come to be recognised as being effective in categorising organisational knowledge. Secondly, in the light of experiences of both authors in developing an interactive knowledge warehouse, the present paper discusses usefulness of these frameworks in estimating and categorising shareable knowledge. Prevalence of non-disclosure and confidentiality conditions would mean that the mentioned organisation would need to remain anonymous. For the purposes of the present paper, the chosen organisation would be referred to as Dresimi.

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