Abstract
Governments are employing modern information and communication technologies to better serve society. Raising the effectiveness of government as well as the quality of the civil service is obviously not only a matter of new technologies. It involves clear vision for the objectives, business process reengineering, business strategies for the information technology and a sense of an educational role for society. Information Systems (IS) need to be capable to support internal work within a government’s boundaries, serve the customers through digital interfaces and leverage digital relationships among social partners. To implement such a system, preparatory work is required in two axes: organization and technology. The former refers to business process reengineering initiatives and the latter to building ‘extrovert’ information systems. A new public information management philosophy underlies this significant revamping of the value propositions made to customers. The ongoing enrichment of the Ministry’s Internet interfaces follows a sound business logic, which is explained by means of an extended model based on the ICDT one. The key-enabling factor of all these advances is the re-orientation of information systems for customer-centric service.
Recommended Citation
Stamoulis, D. S.; Gouscos, D.; Georgiadis, P.; and Martakos, Dracoulis, "Reorienting Information Systems for Customer Centric Service: The Case of the Greek Ministry of Finance" (2001). ECIS 2001 Proceedings. 121.
https://aisel.aisnet.org/ecis2001/121