Information technology governance is generally defined as the locus of IT decision-making authority. This paper argues that IT governance also includes the capability to integrate IT decision-making between key stakeholders. Exploratory case studies are conducted in Financial Services to develop a richer understanding of what the emerging capabilities are of IT governance. Findings indicate that IT governance capabilities -while necessary, though not sufficient-, go beyond formal-hierarchical modes, and include important lateral and socialisation mechanisms. In particular, the role of competency, credibility and coalition building are essential to IT governance. Directions for future research are discussed.
Peterson, Ryan R., "Emerging Capabilities of Information Technology Governance: Exploring Stakeholder Perspective in Financial Services" (2000). ECIS 2000 Proceedings. 182.