Abstract

Enterprise Asset Management (EAM) systems are foundational to operational reliability and regulatory compliance in asset‑intensive organizations. Consequently, such packaged enterprise systems seldom meet those needs but the systems are customized. While customization can improve system fit, poorly governed modifications introduce long‑term complexity, technical debt, and upgrade challenges, undermining responsible digital operations. This study, grounded in qualitative interpretive research with multi‑organization interviews and two in‑depth case studies, proposes a prescriptive decision framework for EAM customization. Its six dimensions: context assessment, strategic alignment, customization governance, competence maturity, implementation strategy, and sustainability planning form a structured model that helps organizations to assess and govern customization requests considering strategic value, accountability, and lifecycle sustainability. The framework advances enterprise IS governance and decision support, contributing the discussions on sustainable digital systems and responsible customization practices. Despite the lack of empirical validation, the study offers empirically grounded insights for researchers and practitioners.

Download

Share

COinS