Abstract

The COVID-19 pandemic has significantly accelerated the adoption of teleconsultation. This study aims to conduct a systematic review of recent research to distil recommendations for implementing teleconsultation service from the perspective of healthcare providers. Utilizing the Technology-Organization-Environment (TOE) framework, the research identifies technological, organizational, and environmental factors that are critical to its successful implementation. Key findings emphasize the importance of reliable technical infrastructure, comprehensive IT support, strategic partnerships, and clearly defined guidelines. By addressing these dimensions, healthcare providers can have a foundation to integrate teleconsultation into routine practices and ensure its sustainability beyond the pandemic.

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