Abstract

It is always prudent that the business environment adopts technological platforms such as ecommerce, but there is a need to ascertain the risks involved to optimize the benefits. The current paper examines the impact of e-commerce on corporate governance and ethics in the retail sector. The research involved gathering the opinions of suppliers, customers, employees, government workers, traders, and as well as investors. The study employed both quantitative and qualitative approach. Quantitative data were gathered using a questionnaire administered on a corporate retail organization from different levels of workers, while indepth interviews were used for the qualitative data. Results from the questionnaire indicated meager customer relationship management on e-commerce platforms, stringent excess control rather than regulatory requirements and inadequate monitoring of the behavior activities of clients on e-commerce platforms. Also, the investors felt that e-commerce impact on shareholder activity was not satisfactory especially with regards to meetings, but they indicated agreement on the enhancement of resources with regards to the generation of organizational profits. The results show that overall satisfaction as a proxy for good corporate governance is dependent on investors and the government. However, issues such as difficulty in describing physical goods, elimination of unethical practices and untrustworthiness of intermediaries require inter-organizational compliance between different organizations and their stakeholders to manage risk on e-commerce platforms. It is therefore pertinent upon the organization and their stakeholder board to reduce the adverse impact on e-commerce through coordinated training on ethics and risk management to enhance mutual benefit for the entities involved

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