Abstract

Standards and standardization have played an important role in the evolution of information and communication technology. In parts of the literature on standardization and especially among practitioners we see a new theme emerge: business process standards. While there seems to be a consensus on the desirability of process standards, the concept has not yet been fully developed, and there is even less of a clear definition let alone a systematic understanding of the how and why of its value impact than with data and communication standards.

In this paper, we suggest a process standardization construct and the associated value dimensions and report on a process standardization effort in a large multinational services firm that reveals how the theoretical considerations translate into concrete business value.

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