Abstract

Organizations that provide maintenance services - specifically those focused on medical equipment - are reliant on an information system capable of providing adequate support for maintenance management activities, such as parts stock and equipment management, customer request management, work order management, and reporting. While some companies resort to in-house development and integration, others seek to acquire commercially available Computerized Maintenance Management Systems (CMMS). This paper presents an analysis of business context and typical workflows in the area of medical equipment maintenance, from which some acquisition requirements are derived. A preliminary overview and comparison of commercially available solutions is also provided.

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