Abstract

The key problem for this study was the need to get citizens and parish councils closer by making an innovation accelerator to bring smartness to parishes. During the research process on public administration, smart cities and a bit more on innovation and creativity, it was also understood that smartness inside a parish must include an improvement on the relationship with citizens, citizens who feel that their opinions count, citizens training to promote digital inclusion and also for parish employees to make sure that their processes are more citizen centered, and an improvement of citizens quality of living inside the parish. Those issues were addressed in the final model. The obtained conceptual framework was validated by a focus group and it was concluded that the implementation of the proposed framework in a Portuguese parish is aligned with what parishes want for them in the near future.

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