Abstract
The contemporary insurance ecosystem is digitally transforming to meet a myriad of emergent conditions pressured by an increase in available data. A paradigm shift necessitates new business models, digital practices, and customer relationships. To begin to understand the attitudes of customers within the digital transformation context, we conducted a large survey of Finnish insurance organization customers (N = 452). The survey gathered customer attitudes towards three factors of digital transformation: Participation in service development, visions and values of the service provider, and health data sharing. The results of the study offer a descriptive statistical snapshot of the attitudes of insurance customers in the Finnish case context relating to these topics; finding a lack of knowledge about the company digital strategy, a low perceived possibility to participate in the creation of services, a high level of trust, and a reluctance to share health data.
Recommended Citation
Persson, Michael; Grundstrom, Casandra; and Giunti,, Guido, "Customer Attitudes Towards Participation and Health Data Sharing in the Digital Transformation of Finnish Insurance" (2019). BLED 2019 Proceedings. 18.
https://aisel.aisnet.org/bled2019/18