Abstract

HIS implementation is complex and involves people issues as well as technological issues. The effect of sociotechnical issues such as macro level or external factors including political, social, economic, environmental infrastructure and technology, laws and regulations; meso level or organizational factors such as leadership, management style, policies, structure; and micro level or tactical factors such as information sharing, training and learning, technical staff or user behaviour, have been less widely studied. Yet, it is precisely these issues that separately or in combination derail numerous HIS implementations. To examine this dilemma, we proffer a unique application of the fit viability model (FVM) to facilitate a better understanding of key issues pertaining the implementation and adoption of a Point of Care (PoC) System at one of the not for profit private hospitals in Australia. This will help the decision makers in hospital to understand how the new system fits within the different departments and also is it a viable option to install such a new system. This study focuses on just two departments of the hospital; namely, food services and environment services. An exploratory single case qualitative study methodology is adopted. From such an analysis, it is possible to identify optimal aspects with the PoC solution and opportunities to add value.

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