Abstract

This article studies value assessments of IT solutions in public as well as in private contexts and aims to identify benefits of business-to-government innovations. The work analyzes the case of the implementation of European common e-customs solutions. Over the last few years, e-customs has become a widely studied topic within the European Union. However, only a little research has been conducted in order to identify benefits of such IT innovations. For this reason, this paper is dedicated to the value assessment of e-customs solutions. Within the framework of a European funded project, the study was conducted collecting data from interviews and workshops involving stakeholders coming from public as well as private organizations. By applying a theoretical value assessment framework, four main areas of improvement due to common e-customs solutions’ implementation were identified: increased security, reduction of administrative burden, facilitated compliance, and better communication. This article contributes towards value assessment research and in particular to a standardized e-customs solution as an example of business-to-government innovations.

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