Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study

Authors

Niels Martin, Hasselt University, Diepenbeek, BelgiumFollow
Dominik FischerFollow
Georgi Kerpedzhiev, University of AugsburgFollow
Kanika Goel, Queensland University of TechnologyFollow
Sander J.J. Leemans, Queensland University of TechnologyFollow
Maximilian Röglinger, Research Center FIM, University of BayreuthFollow
Wil M. P. van der Aalst, RWTH Aachen, GermanyFollow
Marlon DumasFollow
Marcello La Rosa, The University of MelbourneFollow
Moe T. Wynn Dr, Queensland University of TechnologyFollow

Document Type

Research Paper

Abstract

Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.

Recommended Citation

Martin, Niels; Fischer, Dominik; Kerpedzhiev, Georgi; Goel, Kanika; Leemans, Sander J.J.; Röglinger, Maximilian; van der Aalst, Wil M. P.; Dumas, Marlon; La Rosa, Marcello; and Wynn, Moe T. Dr (2021) "Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study," Business & Information Systems Engineering: Vol. 63: Iss. 5, 511-527.
Available at: https://aisel.aisnet.org/bise/vol63/iss5/3