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Business & Information Systems Engineering

Document Type

Research Paper

Abstract

Collaborative business intelligence (BI) iswidely embraced by enterprises as a way of making themost of their business processes. However, decision mak-ers usually work in isolation without the knowledge or thetime needed to obtain and analyze all the available infor-mation for making decisions. Unfortunately, collaborativeBI is currently based on exchanging e-mails and documentsbetween participants. As a result, information may be lost,participants may become disoriented, and the decision-making task may not yield the needed results. The authorspropose a modeling language aimed at modeling andeliciting the goals and information needs of participants ofcollaborative BI systems. This approach is based on inno-vative methods to elicit and model collaborative systemsand BI requirements. A controlled experiment was per-formed to validate this language, assessing its under-standability, scalability, efficiency, and user satisfaction byanalyzing two collaborative BI systems. By using theframework proposed in this work, clear guideless can beprovided regarding: (1) collaborative tasks, (2) their par-ticipants, and (3) the information to be shared among them.By using the approach to design collaborative BI systems,practitioners may easily trace every element needed in thedecision processes, avoiding the loss of information andfacilitating the collaboration of the stakeholders of suchprocesses.

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