How to Exploit the Digitalization Potential of Business Processes

Authors

Marie-Sophie Denner, Research Center FIM, University of Bayreuth, GermanyFollow
Louis Püschel, Research Center FIM, University of Bayreuth, GermanyFollow
Maximilian Röglinger, Research Center FIM, University of Bayreuth, GermanyFollow

Document Type

Research Paper

Abstract

Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face a process improvement black box, but also high uncertainty regarding digital technologies. This paper thus proposes a method that supports organizations in exploiting the digitalization potential of their business processes. To achieve this, action design research and situational method engineering were adopted. Two design cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants) were conducted. In the first cycle, the method’s alpha version was evaluated by interviewing practitioners from five organizations. In the second cycle, the beta version was evaluated via real-world case studies. In this paper, detailed results of one case study, which was conducted at a semiconductor manufacturer, are included.

Recommended Citation

Denner, Marie-Sophie; Püschel, Louis; and Röglinger, Maximilian (2018) "How to Exploit the Digitalization Potential of Business Processes," Business & Information Systems Engineering: Vol. 60: Iss. 4, 331-349.
Available at: https://aisel.aisnet.org/bise/vol60/iss4/6