Eliciting and Modeling Business Process Stories

Authors

David Simones, University of Lisbon, PortugalFollow
Pedro Antunes, Victoria University of Wellington, New Zealand
Luis Carrico

Document Type

Research Paper

Abstract

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Recommended Citation

Simones, David; Antunes, Pedro; and Carrico, Luis (2018) "Eliciting and Modeling Business Process Stories," Business & Information Systems Engineering: Vol. 60: Iss. 2, 115-132.
Available at: https://aisel.aisnet.org/bise/vol60/iss2/3