Business & Information Systems Engineering

Document Type

Research Paper


Service compositions are used to implement business processes in a variety of application domains. A quality of service (QoS)-aware selection of the service to be composed involves multiple, usually conflicting and possibly uncertain QoS attributes. A multi-criteria solution approach is desired to generate a set of alternative service selections. In addition, the uncertainty of QoSattributes is neglected in existing solution approaches. Hence, the need for service reconfigurations is imposed to avoid the violation of QoS restrictions. The researched problem is NP-hard. This article presents a heuristic multicriteria service selection approach that is designed to determine a Pareto frontier of alternative service selections in a reasonable amount of time. Taking into account the uncertainty of response times, the obtained service selections are robust with respect to the constrained execution time. The proposed solution approach is based on the Nondominated Sorting Genetic Algorithm (NSGA)-II extended by heuristics that exploit problem specific characteristics of the QoS-aware service selection. The applicability of the solution approach is demonstrated by a simulation study.