Business & Information Systems Engineering

Document Type

Research Paper


The objective of this commentary is to propose fruitful research directions built upon the reciprocal interplay of social media and collective intelligence. We focus on “wicked problems” – a class of problems that Introne et al. (Künstl. Intell. 27:45–52, 2013) call “prob- lems for which no single computational formulation of the problem is suffi- cient, for which different stakeholders do not even agree on what the prob- lem really is, and for which there are no right or wrong answers, only answers that are better or worse from differ- ent points of view”. We argue that in- formation systems research in partic- ular can aid in designing appropriate systems due to benefits derived from the combined perspectives of both so- cial media and collective intelligence. We document the relevance and time- liness of social media and collective in- telligence for business and information systems engineering, pinpoint needed functionality of information systems for wicked problems, describe related re- search challenges, highlight prospec- tive suitable methods to tackle those challenges, and review examples of initial results.