The objective of this commentary is to propose fruitful research directions built upon the reciprocal interplay of social media and collective intelligence. We focus on “wicked problems” – a class of problems that Introne et al. (Künstl. Intell. 27:45–52, 2013) call “prob- lems for which no single computational formulation of the problem is suffi- cient, for which different stakeholders do not even agree on what the prob- lem really is, and for which there are no right or wrong answers, only answers that are better or worse from differ- ent points of view”. We argue that in- formation systems research in partic- ular can aid in designing appropriate systems due to benefits derived from the combined perspectives of both so- cial media and collective intelligence. We document the relevance and time- liness of social media and collective in- telligence for business and information systems engineering, pinpoint needed functionality of information systems for wicked problems, describe related re- search challenges, highlight prospec- tive suitable methods to tackle those challenges, and review examples of initial results.
Schoder, Detlef; Putzke, Johannes; Metaxas, Panagiotis Takis; Gloor, Peter A.; and Fischbach, Kai
"Information Systems for “Wicked Problems” - Research at the Intersection of Social Media and Collective Intelligence,"
Business & Information Systems Engineering:
Vol. 6: Iss. 1, 3-10.
Available at: https://aisel.aisnet.org/bise/vol6/iss1/2