Business & Information Systems Engineering

Document Type

Research Paper


The lack of efficiency and transparency regarding cross-company collaboration in the field of open innovation often leads to cost intensive and unsuccessful products and services. This is because traditional approaches fail to cope with emerging requirements in innovation projects, e.g., the vertical and horizontal integration of strategic partners within and across the company’s value network. However, to maintain their competitive advantage, companies seek a constant and sustainable development of their product and service portfolio. In this context, knowledge work plays an important role in the collaborative development of innovative product and service ideas. For that reason, knowledge workers need systematic support regarding both methodological and operational challenges. The concept of Adaptive Case Management emerged from the necessity to support knowledge workers in unpredictable and highly creative working environments, especially in the field of Business Process Management. Therefore, the contribution shows, both from a conceptual and technological point of view, how to combine those approaches to support knowledge workers in dynamic innovation projects. To test the validity of the concept, a software prototype serves as the foundation for interviews with experts of the innovation department of a large international industrial company.