Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance

Authors

Heidi L. Romero, ASML, VeldhovenFollow
Remco M. Dijkman, Eindhoven University of TechnologyFollow
Paul W. P. J. Grefen, Eindhoven University of TechnologyFollow
Arjan J. van Weele, Eindhoven University of TechnologyFollow

Document Type

Research Paper

Abstract

Business process standardization is the activity of unifying different variants of a family of business processes. While the positive effects of business process standardization are well-described, it is often undesirable to fully unify different variants due to cultural, legal, or operational reasons. Consequently, a decision has to be made about the extent to which a family of business processes should be standardized. However, little is known about the factors that drive that decision. This paper fills that gap, by presenting factors that drive the extent to which business processes can be standardized, performance properties that are influenced by business process standardization, and relations between these concepts.

Recommended Citation

Romero, Heidi L.; Dijkman, Remco M.; Grefen, Paul W. P. J.; and van Weele, Arjan J. (2015) "Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance," Business & Information Systems Engineering: Vol. 57: Iss. 4, 261-270.
Available at: https://aisel.aisnet.org/bise/vol57/iss4/4