Paper Type
Complete
Abstract
Enterprise systems are increasingly adopting blockchain technology. However, ensuring that every user has the expertise to conduct blockchain-based interactions, such as keeping a wallet and securely performing transactions with it, is a significant roadblock. This paper presents a system for transparent user authentication and blockchain interaction, tested in one of the largest European projects addressing the green and digital transformation of logistics. The user submits transaction data alongside a signed message, which verifies the authenticity of the request and ensures that the user is indeed the one authorizing the data transfer to a relayer, which covers the transaction fees typically associated with public blockchain operations. This system reduces end-user friction, eliminating the need for in-depth blockchain knowledge. Our work contributes to blockchain usability in enterprise-grade blockchain implementations. Practitioners may find our results helpful in developing more friendly blockchain systems that eliminate the need for an individual wallet for each user.
Paper Number
2082
Recommended Citation
Carreira, Francisco M. B.; da Cunha, Paulo Rupino; Barata, João; and Estima, Jacinto, "Please Unblock the User! Transparent Authentication and Payment in Blockchain Platforms" (2025). AMCIS 2025 Proceedings. 43.
https://aisel.aisnet.org/amcis2025/intelfuture/intelfuture/43
Please Unblock the User! Transparent Authentication and Payment in Blockchain Platforms
Enterprise systems are increasingly adopting blockchain technology. However, ensuring that every user has the expertise to conduct blockchain-based interactions, such as keeping a wallet and securely performing transactions with it, is a significant roadblock. This paper presents a system for transparent user authentication and blockchain interaction, tested in one of the largest European projects addressing the green and digital transformation of logistics. The user submits transaction data alongside a signed message, which verifies the authenticity of the request and ensures that the user is indeed the one authorizing the data transfer to a relayer, which covers the transaction fees typically associated with public blockchain operations. This system reduces end-user friction, eliminating the need for in-depth blockchain knowledge. Our work contributes to blockchain usability in enterprise-grade blockchain implementations. Practitioners may find our results helpful in developing more friendly blockchain systems that eliminate the need for an individual wallet for each user.
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